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| What should we do for after hours care? | |
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After Hours Questions: While most routine questions can be answered on our Patient Education pages, occasionally parents need to call for advice after hours. If you call our main number, the voice mail directs you to the telephone number of the provider on call. If you leave a message for a call back, please clearly state your child's name and birth date as well as a brief description for your call. Please make sure your telephone accepts blocked phone calls, as we might not be able to call back if your phone does not accept our call. There are times that we do not get your message due to many factors. If we do not return your call within a reasonable time, please call again.Non-emergent questions should be called to the office to be answered during normal business hours. We will charge for after hours calls as allowed by national guidelines. These are typically not covered by insurance, check your plan. Urgent Care/ Emergency Room Visits: We cannot give insurance authorizations after hours or direct you to a facility on your insurance plan. Contact your insurance carrier to learn where they contract for after hours care. If you feel your child needs to be seen after hours for urgent care, please take them to After Hours Pediatrics, Children's Mercy South, or the main campus of Children's Mercy(31st and Gillham Rd). After October 24, 2011, Children's Mercy South will have an Emergency Room NOT a dedicated Urgent Care. They will continue to see Urgent Care patients who arrive, but they will be charged at Emergency Room rates. If your child has a true emergency take your child to the closest emergency room or call 911. We do not recommend walk-in clinics other than the ones above because of variable experience with children among their providers. Support your Medical Home: We are open six days a week to serve our patients. Care in the medical home has been shown to improve communication between the patient and providers, improve medical care, and decrease healthcare spending. If you can manage symptoms at home until our office is open, please bring your child to our office so that we can be involved with your child's health and well being. We offer both walk in visits for sick children as well as same day appointments for sick care. Please note our walk in clinic hours. |
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